Shipping policy

Shipping Policy – Spike & Surf Co.

Last updated: 12/4/25

At Spike & Surf Co., we’re committed to getting your gear to you quickly and reliably. Below is everything you need to know about how and when your order will ship.

Order Processing

  • All products are made to order and fulfilled through our trusted print partner, Printify.
  • Processing time is typically 2–5 business days before your order ships.

  • You’ll receive a shipping confirmation email with tracking information as soon as your order is on its way.

Shipping Times & Methods

  • We currently ship within the United States only.
  • Delivery estimates depend on your chosen Printify print provider but generally fall within 3–8 business days after fulfillment.
  • Estimated delivery dates are displayed at checkout for your convenience.

Shipping Rates

  • Shipping costs are calculated at checkout based on the product, print provider, and destination.
  • Some items in your order may ship separately depending on which provider fulfills them.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • Tracking updates may take up to 48 hours to appear after the package is scanned by the carrier.

Wrong Address Disclaimer

  • Please double-check your shipping address at checkout.
  • If an incorrect or incomplete address is provided, we cannot guarantee delivery.
  • Orders returned due to an incorrect address may require an additional shipping fee to be resent.

Lost or Delayed Packages

  • If your tracking shows no updates for 10+ business days, contact us and we’ll help investigate.
  • While delays can happen due to carriers, weather, and holidays, we’ll do our best to assist.

Returns Due to Carrier Issues

  • If a package is returned to the print provider because it was unclaimed or undeliverable, we can reship it once the reshipping fee is paid.

Questions?

We’re here to help!

Email us anytime at hello@spikeandsurf.com, and we’ll get back to you as soon as possible.